Product Return Policy

Incase of Returns please follow the steps below

  • Email to [email protected] to apply
  • Provide clear pictures of the item, label of logistics and write a brief reason for Return & Refund.
  • We will solve the refund issue within 2 business days.

Determining your Returns issues and policy

Reason Condition If You You need You will get
Item is

not as Described or is of Poor Quality

a. High value items

    (≥ Kshs 5,000)
b. within 7 days after receipt of the parcel
c. The product has not been used

Return & Refund a. Return the item
b. Not Pay the Return Shipping Fee
a. Full Refund (Shipping Fee Included)
Exchange a. Return the item
b. Not Pay the Return Shipping Fee
c. Pay Kshs 200 for the Exchange Delivery Fee
a. Receive Brand New item
Items is

in Perfect Condition and You simply just don’t want the Item any more

a. The product has not been used and is in its original packaging
b. within 7 days after receipt of the parcel
Return & Refund a. Return the item
b. Pay for the Return Shipping Fee (Kshs 500/-)
a. Full Refund (Shipping Fee Excluded)
Significantly damaged in delivery

and the Item do not work

a. within 7 days after receipt of the parcel Replace a. Return Item
b. Don’t Pay Return Fee
a. Receive Brand New item
Slightly damaged in delivery

but the Item work

a. within 7 days after receipt of the parcel Return & Refund a. Return the item

b. Choose a partial refund

a. Partial Refund  (Shipping Fee Excluded)
Including all of the above Reasons a.       within 7 days after receipt of the parcel Return & Refund a. Not Pay the Return Shipping Fee a. Full Refund (Shipping Fee Included)
Exchange & Replace a. Not Pay the Exchange &  Replace Shipping Fee a. Receive Brand New item

Note:

About Warranty: All Products ordered from SANSART come with 1 year warranty or otherwise stated against mechanical defects.